FAQs - Security Cameras and Surveillance

Will my camera system integrate with your system?

Our system can integrate with most of the major brands out on the market.  Brands such as Axis, Hikvision, Dahua, Digital Watchdog, just to name a few brands that offer cloud service to view their cameras such as Ubiquiti or Nest Cams will not work with our system. A good website to test system using the remote login credentials is here.

Do I need to have a patrol account?

It is recommended to have a patrol account through Private Security Patrol Specialist in SF as they have a dedicated response team for our customers.  We can work with other patrol companies as well as work with a pre-determined call list.

Do I need internet?

Yes. Internet is required so that our server can communicate with the surveillance system at the property.  This would require some IT work to ensure that the network and port configurations are properly set but if you don’t have internet available at your property, we have a 4G option that we could use to provide internet as a permanent or temporary solution.

Night vision on camera?

The effective range for cameras in this mode is typically around 50 feet. So we would recommend to have ample lighting around the site during the night so the effective range be can increased to around 80 feet.

Can I watch my own cameras?

Yes.  Most systems on the market have their own mobile app to view their cameras live.  For example, Axis cameras utilize Axis Companion and Hikvision uses iVMS.